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Membership FAQ 2023

Welcome to the Ruby Sun Membership... You're a VIB ~ Very Important Body!


We know EVERY BODY needs self-care & we're so thankful to be a part of your commitment to health & wellness.


By joining our membership, you get special member pricing as well as member only services, discounts on ALL services as well as 10% retail + add on specials and more!


As we previously mentioned, we've made some updates to our memberships.


Our previous payment model included tax. We've worked hard to keep costs form rising but we do need to starting adding tax to our menu pricing. Effective 1/1/23, all of our services will have tax. This also includes our no show or late cancellation fee.


If you've already booked with us, you had to agree to our cancellation policy.


CANCELLATION POLICY UPDATE:


We require a 24 hour cancellation. You can either call the office, cancel your appoitment from your booking link used to schedule, leave us a voicemail or you can text our office at 915-400-7829.


If we don't receive cancellation from any of those options,

we will charge your card on file $30. You will need to leave a valid card on file. There is no way around this as our system requires a card in order to have you as a client. Your card is held through Stripe and is not held with our booking system. You can visit their website to see how your information is handled at https://edge.stripe.com/docs/security.


If you do not show up for your scheduled service 3 times, your membership will be void. Our memberships are non-refundable. We are offering the best prices and members are our priority so we'd appreciate our time being valued.


If for some reason your scheduled therapist is sick and your appointment is canceled the same day, we will add late cancellation credit to your account that can be used in the case of a same day cancellation on your part.


SERVICES UPDATE:


THAI YOGA:


Rachelle's schedule is very limited. She will only be with us a couple of Sunday's a month and her services will no longer be included in our membership.


We have another Thai Yoga therapist who recently relocated to Las Cruces from Colorado and will be joining us. Her schedule is also limited as she is pregnant but plans on returning after her maternity leave.


Our price for 60 min. Thai Yoga will now be $75.


STRETCHING:


We added assisted stretching to our menu and this is now included in our membership and is $55 for a full body stretch.


Jade will also be offering either an upper body or lower body stretch which will replace our 30 min. member massage option for $29.


OTHER SERVICES:


We've added reflexology + facials to our menu and are working on other ways to relax. Remember, you get 10% off any service you book with us!

We are also updating our calendar for member days for an extra 5% off as well as our member only menu.


ONLINE MEMBERS AREA:


I've disabled the online members area. I've put all my focus on our new booking software and haven't decided if the online area is beneficial. So in the meantime, you'll be receiving updates when we add new services and for member days or any other member news via email.

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Now that we're feeling more settled,

our focus is making sure everything runs smoother +

to make every interaction as stress-free as can be!


We sincerely appreciate your feedback, support + look forward to being a part of your new year. Thank you!


~The Ruby Sun Team







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